1. Introduction & Acceptance of Terms

1.1. The e-commerce store CaniStores.com (hereinafter referred to as “The Store”) is operated by ARTNOISE DESIGNERS LTD , Registered Address: 145 gG.S. Rakovski Str. Sofia Bulgaria, selling  pet supplies, dog accessories, etc. through the website https://www.canistores.com.

1.2. These Terms & Conditions govern the use of the website and all transactions made through it. By browsing, registering, or purchasing from CaniStores.com, the user/customer (hereinafter “The Customer”) automatically and unconditionally accepts all terms.

1.3. CaniStores reserves the right to modify these Terms at any time. Customers will be notified via email or a website notice.

2. Customer Account & Registration

2.1. To place orders, the Customer may:

  • Purchase as a guest (without an account).

  • Create an account (recommended for faster checkout and order tracking).

2.2. The Customer must provide accurate and up-to-date information (name, address, email, etc.).

2.3. Each account is personal, and third-party use is prohibited. CaniStores is not liable for unauthorized account access.

2.4. The Store reserves the right to disable accounts linked to fraud or T&C violations.

3. Products – Availability – Pricing

  • 3.1. Descriptions & Images:

    • Product specifications and images are based on supplier information.

    • Minor discrepancies (e.g., color due to screen settings) do not justify returns.

    3.2. Availability:

    • Products are marked as “In Stock” or “Pre-Order”.

    • If an item sells out after payment, the Customer will be notified and may request a refund or substitute product.

    3.3. Pricing & VAT:

    • All prices are in Euros (€) and include VAT (unless stated otherwise).

    • CaniStores is not responsible for typographical errors in pricing. If found, the order may be canceled, and a refund issued.

4. Orders & Payments

  • 4.1. Order Process:

    • The Customer selects products, adds them to the cart, confirms the shipping address, and chooses a payment method.

    • Order confirmation is sent via email and serves as proof of contract.

    4.2. Payment Methods:

    • Credit/Debit Cards (Visa, Mastercard)

    • Bank Transfer

    4.3. Payment Security:

    • All transactions are processed via encrypted systems (SSL).

    • CaniStores does not store credit card details.

5. Shipping & Delivery

5.1. Delivery Times:

  • Greece: 1-3 business days (for in-stock items).

  • Europe: 5-10 business days (for in-stock items).

  • International: 10-20 business days (additional customs fees may apply).

5.2. Shipping Costs:

  • Greece: 15 € (free for orders over 150 €).

  • Europe: 15-25 €.

  • Calculated automatically at checkout.

5.3. Delays:

  • Strikes, weather, or technical issues are not CaniStores’ responsibility.

6. Returns & Refunds Policy

  • The Customer may cancel an order without justification within 20 days of delivery.

  • Products must be unused, in original packaging, and include proof of purchase.

6.2. Refunds:

  • The amount will be refunded via the original payment method within 10 business days.

6.3. Defective Products:

  • For manufacturing defects, CaniStores covers return costs and provides a replacement or repair.

7. Warranty & Repairs

  • 7.1. Legal Warranty:

    • All new products come with a 2-year warranty (under EU regulations).

    7.2. Warranty Claims:

    • The Customer must contact customer support ([email/phone]) and follow return instructions.

8. Liability Limitation

  • 9.1. CaniStores is not liable for:

    • Damages due to product misuse.

    • Data loss from events beyond its control (e.g., hacking).

9. Governing Law & Disputes

  • 10.1. These Terms are governed by Bulgaria & EU law.

    10.2. Dispute Resolution:

    • First step: Mediation.

    • If unresolved: Jurisdiction of Bulgaria Courts (Sofia).

10. contact

  • Effective Date: 01/04/2025
    Contact:

    • 📧 Email: marketing[at]canistores[dot]com

    • 📞 Phone: +359895787638