Data We Collect

We may collect and process the following personal data:

1.1. Information You Provide

  • Contact Details: Name, email, phone number, shipping/billing address.
  • Payment Information: Credit/debit card details (processed securely via third-party payment gateways; we do not store full card data).
  • Account Credentials: Username, password (for registered users).
  • Communications: Emails, chat logs, or customer service inquiries.

1.2. Automatically Collected Data

  • Technical Data: IP address, browser type, device information.
  • Usage Data: Pages visited, time spent on site, click patterns (via cookies).

1.3. Data from Third Parties

  • Social Media: If you log in via Google/Facebook.
  • Analytics: Google Analytics, Facebook Pixel.

How We Use Your Data

PurposeLegal Basis
Process orders & paymentsContractual necessity
Customer support & communicationLegitimate interest
Marketing & promotionsConsent (opt-in required)
Website improvement & analyticsLegitimate interest
Fraud prevention & securityLegal compliance

Data Sharing & Third Parties

We do not sell your data. However, we may share it with:

  • Payment Processors (e.g., PayPal, Stripe) – for transaction completion.

  • Shipping Providers (e.g., DHL, ELTA) – for order delivery.

  • IT & Analytics Providers (e.g., Google Cloud) – for website functionality.

All third parties are GDPR-compliant and bound by data processing agreements.

Data Retention

We retain your data only as long as necessary:

    • Order Data: 5 years (for tax/legal compliance).

    • Marketing Data: Until consent is withdrawn.

    • Inactive Accounts: Deleted after 2 years of inactivity.

Your Rights Under GDPR

You have the right to:
Access – Request a copy of your data.
Rectify – Correct inaccurate information.
Erasure – Request deletion (“right to be forgotten”).
Restrict Processing – Limit how we use your data.
Data Portability – Receive your data in a structured format.
Object – Opt out of marketing or automated decisions.
Withdraw Consent – At any time (e.g., unsubscribe from emails).

To exercise these rights, contact us at: marketing[at]canistores[dot]com.

Cookies & Tracking Technologies

We use:

  • Essential Cookies – For website functionality (e.g., shopping cart).
  • Analytics Cookies – To improve user experience (opt-out via browser settings).
  • Marketing Cookies – For personalized ads (consent required).

Security Measures

  1. SSL Encryption – All data transfers are secured.
  2. Regular Audits – To prevent breaches.
  3. Staff Training – On GDPR compliance.

International Transfers

If data is transferred outside the EU (e.g., to US-based providers), we ensure:

  • Adequacy Decisions (e.g., EU-US Privacy Shield).
  • Standard Contractual Clauses (SCCs).

Changes to This Policy

We may update this policy periodically. Customers will be notified via email or website notice.

contact

  • Effective Date: 01/04/2025
    Contact:

    • 📧 Email: marketing[at]canistores[dot]com

    • 📞 Phone: +359895787638