All CaniStores products purchased from our e-shop can be returned within 14 working days from
receipt. Return postage costs are paid by the buyer.
Products will be accepted if they are returned in their original condition unused, in their initial packaging with all the labels included and attached (including manuals or pieces etc).
Returned products must be delivered to the following address: Artnoise designers LTD – ORPHEE BEINOGLOU INT’L FWDRS S.A. Industrial area of Sindos 57022 Thessaloniki Tel +302310795511 mob. +306944766799 either by post or by courier service and should be accompanied by:
A/ the original receipt or invoiced issued & B/ by a signed letter or e-mail providing all the necessary information in order to process the
return: Buyers name and address, order code number, contact details, the reason that the
purchased item(s) are being returned and a bank account number for your refund.
Within 20 working days from the date we receive the returned goods and providing all the above prerequisites are met we will process your return request.
We would like to underline that it is imperative if the returned items are not accompanied by the abovementioned required documents it will not be able to proceed with the return/refund procedure. The item (s) will be returned at the buyers cost.